FAQs

We accept major credit cards such as Visa, MasterCard, American Express, Discover, Google Play, Apple Pay

We ship only to the United States. All orders are shipped via USPS. Please allow 2-3 business days for orders to be processed after your purchase is complete. Standard Shipping (USPS First Class and Priority): 5-10 business days. Ria & Rocco is a small operation and does all of its shipping and receiving in house. Ria & Rocco ships orders Monday-Friday (except holidays and weekends). Tracking numbers are provided for each order. Please note that Ria & Rocco can't guarantee delivery dates. Ria & Rocco is not responsible for items that are lost or damaged in transit. 

You can return or exchange an item within 2 business days that you received the item. We offer money back, not including shipping if there is a defect in the purchased item. Please note RIA & ROCCO are not responsible for items damaged or lost in the mail. Proof that item was shipped is available through copy of the shipping receipt. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us at: shop@riaandrocco.com and write in the subject line RETURN or EXCHANGE. Please follow the steps below to make the return or exchange:

1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

2. Mail your return to:
ria & rocco
Attn: Returns/Exchanges
2993 Autumn Grove St.
Bozeman, MT 59718-4801

3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund. Please note that original shipping charges are non-refundable.

Instructions for cleaning the garment: The best way to keep the screen printed colors in great shape is to turn the garment inside out and washing it in cold water on a delicate and gentle cycle to prevent shrinking. Then, hang and let air dry or tumble dry low to prevent color from fading on the artwork & fabric.

We are very busy with designs that we create for ria & rocco and don't have available time for custom orders.

We are in the process of setting up our wholesale site. Please email us at: shop@riaandrocco.com if you want us to contact you when we have it setup.

LET’S BE FRIENDS