PLEASE NOTE that ALL SALE items are FINAL and cannot be returned. If an item you purchased is not listed as FINAL SALE on our website, you can return or exchange an item within 2 business days that you received the item. We offer money back, not including shipping unless there is a defect in the purchased item. Please note RIA & ROCCO are not responsible for items damaged or lost in the mail. Proof that item was shipped is available through copy of the shipping receipt. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us at: shop@riaandrocco.com and write in the subject line RETURN or EXCHANGE. Please follow the steps below to make the return or exchange:
1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
2. Mail your return. We will provide the return mailing address when you email us at: shop@riaandrocco.com
3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund. Please note that original shipping charges are non-refundable. Thank you.